Ultrasound System Service and Preventive Maintenance Contract

Western Diagnostics agrees to furnish service, parts, and technical support when necessary to:

Sample Contract

under the following terms and conditions.

I. Terms and Conditions
a. Preventive Maintenance
Western Diagnostics will provide preventive maintenance inspections, at intervals specified in the option selected, of all equipment listed on Attachment of this contract.

b. Emergency Service
Western Diagnostics will respond to your request for service/technical support within one (1) hour of receipt of call. The customer will be billed according to the following time/charge schedule:

7:00 am – 6:00 pm PST Monday through Saturday at no charge
After 6:00 pm Monday through Saturday at $50/hour
Sunday or any regular holiday at $100/hour

c. Prerequisite
Prior to the initial contract period, Western Diagnostics will inspect the equipment covered in this contract. If during this inspection defective parts are found, parts will be billed to the customer at “preferred customer” discount price.

d. Warranty
Equipment under warranty on the effective date of this contract will continue under warranty for the specified warranty period. The balance of the contract period will be prorated on the contract price.

e. Additions
Equipment added during the term of this contract will be prorated for the balance of this contract.

General Conditions
1. Inspections will be performed by prior appointment to insure instrument availability.

2. Accessory repairs or replacements are not covered under this contract and will be invoiced separately to the customer. Accessories specifically excluded from, but not limited to, this contract includes external transducer cables, Honeywell strip chart recorders, bed pads, and ECG electrodes.

3. Service calls made necessary due to unauthorized modifications or unwarranted calls, or problems with ancillary equipment attached to the system that is not covered under this contract, will be charged at our “preferred customer” labor rate and will be billed separately to the customer.

4. This agreement shall not apply to any repairs made necessary by accident, misuse, abuse, theft, fire or water damage, power surges, or to repairs and made necessary by service performed by personnel other than other authorized Western Diagnostics service representative.

5. Western Diagnostics shall be responsible for the repair, recalibration, or replacement of any equipment rendered unserviceable to the customer solely as the result of negligent or wrongful act by Western Diagnostics personnel in conduction service operations. In no event shall Western Diagnostics be responsible or liable to the customer, or any representative of the customer, in excess of its obligation to repair, recalibrate, or replace the equipment serviced under this contract. The determination of repair or replacement will be at the discretion of Western Diagnostics.

6. During the term of this contract, the customer’s equipment will be modified, at the discretion of Western Diagnostics, for subsequent circuit improvements when electrically and physically practical, at no charge for labor and parts.

II. Termination
Western Diagnostics may terminate this contract upon rendering 30 days written notice to the customer in the event:
a. That the customer fails to make payment of any invoice within 30 days after the date of such invoice; or,
b. That the customer in any other manner is in default of the provisions of this contract.

The customer may terminate this contract by rendering 30 days written notice to Western Diagnostics.

Options (Please select option desired for Attachment #1)
Option A (Full service, and Parts)
Western Diagnostics will provide three preventive maintenance calls at four (4) month intervals. Western Diagnostics will repair or provide replacement parts on equipment covered under this contract at no cost to the customer and will make available, whenever possible, loaner equipment at no charge to minimize downtime.

The total amount of this contract varies according to the payment schedule you prefer.
• Semi-Annual payments of , Yearly total of ——————
• Yearly payment of ——————
Option B (Parts Only)
Western Diagnostics will repair or provide replacement parts on equipment covered under this contract at no cost to the customer and will make available, whenever possible, loaner equipment at no charge to minimize down-time.

The total amount of this contract varies according to the payment schedule you prefer.
• Semi-Annual payments of , Yearly total of ———————
• Yearly payment of ————————

Option C (Probes Only)
Western Diagnostics will repair or replace up to probes on equipment covered under this contract at no cost to the customer and will make available, whenever possible, loaners at no charge to minimize down-time.

The total amount of this contract varies according to——— the payment schedule you prefer.
• Semi-Annual payments of , Yearly total of ———————
• Yearly payment of ———————

Option D (PPM/Q.A. Only)
Western Diagnostics will provide three preventive maintenance/quality assurance calls at four (4) month intervals. If during this preventive maintenance defective parts are found, parts will be billed to the customer at “preferred customer” discount price.

The total amount of this contract varies according to the payment schedule you prefer.
• Semi-Annual payments of , Yearly total of ————————————
• Yearly payment of ———————————

Attachment #1

Location:

Equipment Description                                                                           Serial Number

III. Agreement
This contract shall be effective from————— until—————— .

Payments must be made in advance of the effected period.

Authorized Customer Signature———————— Authorized Western Diagnostics Signature———————————

Name——————————————— Name————————————————

Title———————————————— Title—————————————————

Date———————————————— Date—————————————————